Refund policy

Return & Refund Policy

At Kiss & Collect, we want you to love your jewellery. Please read our policy carefully before placing your order.

Returns

Due to hygiene reasons, we do not accept returns or exchanges on jewellery unless the item is faulty, damaged, or you have received the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your parcel.

Please include:

• Your order number.
• Clear photos of the item.
• A brief description of the issue.

If your claim is approved, we’ll offer a replacement, store credit, or refund where appropriate.

Refunds

Once your claim has been reviewed and approved, any refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear in your account, depending on your bank.

Shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched. Once an order has been packed or shipped, we are unable to cancel it.